Careers
Customer Care Officer
Nicosia, Cyprus
Embark on an exhilarating adventure in SEPAGA’s spirited arena! We’re harmoniously merging professionalism with passion. Currently, we’re on the hunt for a Customer Care Officer proficient at surfing the waves with us.
Client Champion:
- Be the first point of contact for clients—answering inquiries, resolving issues, and offering solutions with empathy and precision.
- Handle incoming communication through phone, email, and other channels—providing accurate information and support.
- Handle client onboarding and maintain client records to ensure up-to-date and compliant data.
- Conduct due diligence, perform Know your Customer (KYC) checks and collect required documentation in line with regulatory and company compliance standards. This includes the performance of the annual reviews as part of the ongoing monitoring process.
- Support Back-office and Customer Care teams in client-related data entry and reviews.
- Ensure client satisfaction by handling feedback and escalating concerns where necessary.
Service Maestro:
- Coordinate and track customer service requests, follow-ups, and feedback loops.
- Collaborate with internal teams to resolve client issues and ensure seamless service delivery.
- Maintain a deep understanding of company services to educate and guide clients confidently.
- Provide administrative support related to client care, such as scheduling follow-ups or preparing service reports.
- Contribute to the improvement of service procedures and client communication strategies.
Communication & Relationship Guru:
- Create positive client experiences through proactive communication and attentive service.
- Build rapport with clients and contribute to a loyal client base.
- Develop your professional knowledge through workshops and industry updates to stay ahead in service excellence.
- Work closely with senior team members to ensure a consistent and high-quality client experience.
Essential Qualities:
- An experience of 2+ years in a related position.
- Degree – Business Administration or related subject.
- Proficient with MS Office & MS Outlook.
- Fluent in English and Greek language, both written and verbal.
- Solution-oriented and adaptable with a client-first mindset
- Excel in strategizing while staying hands-on? You’re our kind of dynamo!
- Prepared to globe-trot for meetings and events, always prioritizing safety.
What Makes You Shine Brighter:
- Ability to work across teams and manage multiple client requests? You’re gold!
- Flourish in vibrant environments? You’ll love the energy here!
- Familiarity with CRM tools or client ticketing systems? Even better!
- Got a keen insight into the payment sector? That's a golden feather in your cap!
Remuneration & Benefits:
- A competitive remuneration package will be offered to the right candidate
- 13th Salary
- Annual Leave 22 days per year + sick leave
- Medical insurance
- Life insurance
- Retirement & investment fund insurance
- Continuous professional development
- Annual remuneration review based on individual progress – Bonus scheme
- Casual Friday
Shaping the future of finance, with the right people.
If you can't find an opening that fits, no problem. Send your CV to sepaga@sepaga.com and stay on our radar for upcoming opportunities.
