COMPLIANCE

The size of our operation allows us to be very specialized and build personal relationships with our clients. We are proud to deal with clients who wish to maintain a good reputation in their marketplace. This ensures not only that we comply with anti-money laundering legislation but also that we can better safeguard your assets whilst providing exceptional customer service, support and solutions across the world.

TERMS AND CONDITIONS

This website is owned and provided by Sepaga EMI Limited, together with its parents, subsidiaries and related companies. The terms and conditions set out herein apply to the access and use of this Site and all accounts, services, programs, information and products that you may use, open or otherwise access from time to time. Additional and more specified terms and conditions are stated and provided within the Agreements/Contracts signed with our clients. 

COMPLAINTS POLICY

In case you have a complaint about your Account or the service we provide or you would like details of our complaints procedures, please email us at sepaga@sepaga.com.
A copy of our complaints procedure is available upon request and will be sent to you should you lodge a complaint.
We will investigate your complaint in accordance with the legislation and our complaints procedures. Upon resolution of your complaint, we will send you a final response letter, which sets out the nature of that resolution. If you are dissatisfied with our final response and provided you are classified as an eligible complainant under the Central Bank of Cyprus, you will be entitled to refer your complaint further on.

 

PRIVACY POLICY

Our Policy describes the way we collect, store, use and protect your personal and private information. When you visit our website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website. If you open an account, we collect your contact information and/or corporate information and/or financial information. If you are in need of our detailed Privacy Policy, please do request a copy from sepaga@sepaga.com